Tag Archives: Orion

Upgrading SolarWinds 10.3 to 10.4 With NetFlow 3.9 to 3.10

Earlier this week I decided to update NetFlow and came across some weird stuff. I updated NetFlow first, all went all. Updated NPM to 10.4 and all heck broke loose. The following messaged started to popup when going to the Netflow tab of SolarWinds:
"Error: NetFlowService inaccessible. Verify that service is 'Started'. ยป More Information"

I had tried restarting the SolarWinds Netflow service, rebooting the whole machine, running the repair option of Netflow via the installer, and creating a whole new database; neither of which prevailed.

Finally I opened up a ticket with SolarWinds and it turned out to be database connectivity issues. After troubleshooting with a tech for a few hours, eventually I had this escalated to the dev. team. Turns out that the database configuration file has issues reading "s and they have you replace the passwords with 's.

So the fix:

  1. Open c:\Program Files (x86)\SolarWinds\Orion
  2. Edit the SWNetPerfMon.db file using Notepad
  3. Replace all double quotes (") with single quotes (') around your passwords.
  4. Restart all Solarwinds services using the Orion Service Manager.

Wait a few minutes and you should now start to see the fancy NetFlow charts in SolarWinds ๐Ÿ™‚