How to administratively forward Lync calls or numbers

Scenario: A user leaves the organization and you would like to forward their number/calls to a manager.

Solution: Microsoft has a Lync Server 2013 (and 2010) Resource Kit that contains a command-line tool called SEFAUtil (secondary extension feature activation) which can be used to achieve this task.  Before beginning, I would recommend taking a look at the official TechNet article/documentation on the utility itself: http://technet.microsoft.com/en-us/library/jj945604.aspx  In this tutorial, we will download the tool and execute the proper commands to configure call forwarding for a specified user.

  1. Download a copy of the Lync Server 2013 Resource Kit from Microsoft’s website here: http://go.microsoft.com/fwlink/p/?LinkID=330429
  2. Run the installer from your Front End Server/Pool
    OCSReskit_msi
    Lync Server 2013 - Resource Kit - Welcome
    Lync Server 2013 - Resource Kit - EULA
    Lync Server 2013 - Resource Kit - Destination Folder
    Lync Server 2013 - Resource Kit - Install
    Lync Server 2013 - Resource Kit - Finish
  3. Create a trusted application pool
    1. Execute the following command
      1. $Site=Get-CsSite -Identity “My Site
        Lync Server 2013 - Get-CsSite - Variable

        1. Note: If you don’t know what to substitute for My Site, execute the following command to see what sites you have available and then use the Identity value.
          1. Get-CsSite
            Lync Server 2013 - Get-CsSite
      2. Execute the following command
        1. New-CsTrustedApplicationPool -id <Pool FQDN> -Registrar <Pool Registrar FQDN> -site $Site.SiteID
          Lync Server 2013 - New-CsTrustedApplicationPool

          1. Note: Technically we didn’t need to run the 1st command, however this can help cut-down on user error.  Additionally, if you have multiple sites and you knew what site you wanted to use but not the ID, this helps skip a step.
  4. Define SEFAUtil as a trusted application in the Lync topology
    1. Execute the following command
      1. New-CsTrustedApplication -ApplicationId sefautil -TrustedApplicationPoolFqdn <Pool FQDN> -Port 7489
        Lync Server 2013 - New-CsTrustedApplication sefautil
  5. Enable the Lync topology to commit the changes
    1. Enable-CsTopology
      Lync Server 2013 - New-CsTrustedApplication sefautil - Enable-CsTopology
  6. Forward a user’s number
    1. Navigate to %ProgramFiles%\Microsoft Lync Server 2013\ResKit
      Lync Server 2013 - Navigate ResKit
    2. Execute the following command
      1. SEFAUtil.exe /Server:<Pool FQDN> [email protected] /enablefwdimmediate /setfwddestination:[email protected]
        SEFAUtil enablefwdimmediate setfwddestination

That should be it!

Note: If you are more comfortable using a GUI or don’t wish to type in multiple powershell commands, I would highly recommend checking out Johan Veldhuis’s SefaUtil GUI PowerShell script.  Once you are done following steps 1-5 above, you you can grab a copy of the script here: http://johanveldhuis.nl/sefautil-gui/sefautil-gui/

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