Tag Archives: anyconnect

Cisco AnyConnect – Windows 8 – The VPN client driver encountered an error. Please restart your computer or device, then try again error

Symptom: You receive the following error when trying to establish a connection with the Cisco AnyConnect client on Windows 8 x64.

Cisco AnyConnect VPN Client - The VPN client driver encountered an error.  Please restart your computer or device then try again error

Solution:

Option 1: PowerShell Method

  1. Go to the Windows 8 Start screen, search for PowerShell, Run as an Administrator
    Windows 8 - Search - powershell - run as administrator
  2. Execute the following powershell command
    1. Set-ItemProperty -Path HKLM:\SYSTEM\CurrentControlSet\Services\vpnva -Name DisplayName -Value ‘Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x64‘
      PowerShell-Set-vpnva-DisplayName-Cisco-AnyConnect-VPN
  3. Exit and reopen the Cisco AnyConnect Program

Option 2: Registry Editor GUI Method

  1. Go to the Windows 8 Start screen, search for regedit, right click Run as administrator
    Windows 8 - Search - regedit - Run as administrator
  2. Navigate to the following registry key
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vpnva
    HKEY_LOCAL_MACHINE-System-CurrentControlSet-Services-vpnva
  3. Double cick on the DisplayName value and replace the value with Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x64
    HKEY_LOCAL_MACHINE-System-CurrentControlSet-Services-vpnva - DisplayName - Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x64
    HKEY_LOCAL_MACHINE-System-CurrentControlSet-Services-vpnva - DisplayName - Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x64 - regedit
  4. Exit and reopen the Cisco AnyConnect VPN client