Monthly Archives: January 2014

VMware Horizon View Guest Error – SvmException occured The volume is not mounted

Symptom(s): The VMware Horizon View Administration console shows a VM stuck on the “customizing” state and the VMware View Composer Guest Agent Server service stops when trying to start it on the deployed VM.  Additionally, inside of the c:\windows\temp\viewcomposer-ga.log file you see the stack trace in red below.

For reference, at the time of writing this article, I was running I was running 5.3.0 build-1427647 of the View Composer Guest Agent on a Windows 7 SP1 x64 VM.

[01/28/14 14:53:05] Status: (svmGa:195) Got kernel32 dll handle.
[01/28/14 14:53:05] Status: (svmGa:206) Obtained func for enabling process DEP.
[01/28/14 14:53:05] Status: (svmGa:212) Enabled process DEP.
[01/28/14 14:53:05] Status: (svmGa:419) VMware View Composer Guest Agent service started 5.3.0 build-1427647
[01/28/14 14:53:06] Status: (svmGa:439) SvmException occured
[01/28/14 14:53:06] Error: (svmGa:444) SvmException occured The volume is not mounted: 
StackTrace: 
—-Backtrace using dbghelp.dll—-
Module path: C:\Program Files (x86)\Common Files\VMware\View Composer Guest Agent\vmware-svi-ga.exe
Module directory: C:\Program Files (x86)\Common Files\VMware\View Composer Guest Agent\
backtrace[00] ebp 0x0117ee4c eip 0x0046304e params 0x0117ef74 0x00c50b28 0x0117ef4c 0x0117f200 [C:\Program Files (x86)\Common Files\VMware\View Composer Guest Agent\vmware-svi-ga.exe base 0x00400000 0x0001:0x0006204e] (no symbol information)
backtrace[01] ebp 0x0117ee6c eip 0x0040924e params 0x0117efd4 0x0117f394 0x00c50b28 0x00c50b44 [C:\Program Files (x86)\Common Files\VMware\View Composer Guest Agent\vmware-svi-ga.exe base 0x00400000 0x0001:0x0000824e] (no symbol information)
backtrace[02] ebp 0x0117f20c eip 0x00433bf2 params 0x0117f34c 0x002b7cf8 0x00c50b28 0x00000002 [C:\Program Files (x86)\Common Files\VMware\View Composer Guest Agent\vmware-svi-ga.exe base 0x00400000 0x0001:0x00032bf2] (no symbol information)
backtrace[03] ebp 0x0117f37c eip 0x004341f0 params 0x00c50b70 0x0117f394 0x0065e6d0 0x00000012 [C:\Program Files (x86)\Common Files\VMware\View Composer Guest Agent\vmware-svi-ga.exe base 0x00400000 0x0001:0x000331f0] (no symbol information)
backtrace[04] ebp 0x0117f3e0 eip 0x00417c53 params 0x0117fa48 0x7c3a1ce3 0x00c50e78 0x0065e6d0 [C:\Program Files (x86)\Common Files\VMware\View Composer Guest Agent\vmware-svi-ga.exe base 0x00400000 0x0001:0x00016c53] (no symbol information)
backtrace[05] ebp 0x0117faf0 eip 0x00419be5 params 0x0117fd98 0x00000001 0x0117fe38 0x004c1914 [C:\Program Files (x86)\Common Files\VMware\View Composer Guest Agent\vmware-svi-ga.exe base 0x00400000 0x0001:0x00018be5] (no symbol information)
backtrace[06] ebp 0x0117fe10 eip 0x0041b139 params 0x00400000 0x00000010 0x00000002 0x00000085 [C:\Program Files (x86)\Common Files\VMware\View Composer Guest Agent\vmware-svi-ga.exe base 0x00400000 0x0001:0x0001a139] (no symbol information)
backtrace[07] ebp 0x0117ff24 eip 0x00401e23 params 0000000000 0x002af6e0 0x002af6e0 0000000000 [C:\Program Files (x86)\Common Files\VMware\View Composer Guest Agent\vmware-svi-ga.exe base 0x00400000 0x0001:0x00000e23] (no symbol information)
backtrace[08] ebp 0x0117ff74 eip 0x00403e75 params 0x00000001 0x002af6f0 0000000000 0x0117ff94 [C:\Program Files (x86)\Common Files\VMware\View Composer Guest Agent\vmware-svi-ga.exe base 0x00400000 0x0001:0x00002e75] (no symbol information)
backtrace[09] ebp 0x0117ff88 eip 0x76f575a8 params 0x002af6e0 0x0117ffd4 0x77769f72 0x002af6e0 [C:\Windows\SysWOW64\sechost.dll base 0x76f50000 0x0001:0x000065a8] (I_ScIsSecurityProcess + 0x0269)
backtrace[10] ebp 0x0117ff94 eip 0x7654336a params 0x002af6e0 0x768af8a4 0000000000 0000000000 [C:\Windows\syswow64\kernel32.dll base 0x76530000 0x0001:0x0000336a] (BaseThreadInitThunk + 0x0012)
backtrace[11] ebp 0x0117ffd4 eip 0x77769f72 params 0x76f57587 0x002af6e0 0000000000 0000000000 [C:\Windows\SysWOW64\ntdll.dll base 0x77730000 0x0001:0x00029f72] (RtlInitializeExceptionChain + 0x0063)
backtrace[12] ebp 0x0117ffec eip 0x77769f45 params 0x76f57587 0x002af6e0 0000000000 0000000000 [C:\Windows\SysWOW64\ntdll.dll base 0x77730000 0x0001:0x00029f45] (RtlInitializeExceptionChain + 0x0036)
—-End of backtrace—-

Troubleshooting: Tried uninstalling all VMware products, and reinstalling the following in the following order: VMware Tools, VMware View Agent, VMware Horizon View Feature Pack.

Additionally, tried applying the appropriate guest customization script provided in the following VMware article: http://www.vmware.com/files/pdf/VMware-View-OptimizationGuideWindows7-EN.pdf

Solution: I called VMware’s support line and they have had no reports of this issue, nor an answer for solving this issue.  Unfortunately, the only solution was to recreate the VM from scratch.

Windows 7 – Windows created a temporary paging file on your computer because of a problem that occured with your paging file configuration when you started your computer.

Symptom: Every time you boot your Windows 7 machine or access system settings, you receive the following error:

Windows created a temporary paging file on your computer beause of a problem that occurred with your paging file configuration when you started your computer.  The total paging file size for all disk drives may be somewhat larger than the size you specified.

Windows 7 Error - a problem occured with your paging file configuration

Solution: In this case, the page file had grown too large and corrupted itself.  I was able to resolve the issue by deleting the pagefile.sys file and having Windows recreate it from scratch.  Here are the steps on how to complete this task.

  1. Click Start, right-click Computer, and select Properties
  2. In the left pane, select Advanced system settings
  3. On the Advanced tab, click the Settings button under Performance
  4. On the Advanced tab, click the Change button under Virtual memory
  5. Clear the Automatically manage paging file size for all drives check box and check No paging file
  6. Click Set button next to No paging file
  7. Click OK on all open windows and restart your machine
  8. Open up Windows Explorer
  9. Navigate to the root of your system drive (C:\)
  10. Enable the showing of System Files
    1. On the View menu, click Options
    2. On the View tab, click Show All Files, and then click OK
  11. Delete the pagefile.sys file
  12. Click Start, right-click Computer, and select Properties
  13. In the left pane, select Advanced system settings
  14. On the Advanced tab, click the Settings button under Performance
  15. On the Advanced tab, click the Change button under Virtual memory
  16. Check the Automatically manage paging file size for all drives checkbox and click OK
  17. Restart your machine

Cisco VPN Client on Windows 8 – Secure VPN Connection terminated locally by the Client. Reason 442: Failed to enable Virtual Adapter

Symptom: When trying to use the Cisco VPN client under Windows 8 (and 8.1), you receive the following error.

Secure VPN Connection terminated locally by the Client.
Reason 442: Failed to enable Virtual Adapter.

VPN Client - Reason 442 Failed to enable Virtual Adapter

 

Solution: This is caused by an incompatible Windows 8 registry key.  You can fix this issue by running the powershell command below as an administrator or manually opening up the registry editor and changing the following value.

For 64 bit versions of Windows, use the registry value of Cisco Systems VPN Adapter for 64-bit Windows
For 32 bit versions of Windows, use the registry value of Cisco Systems VPN Adapter

Option 1: Execute the following powershell command:

Set-ItemProperty -Path HKLM:\SYSTEM\CurrentControlSet\Services\CVirtA -Name DisplayName -Value ‘Cisco Systems VPN Adapter for 64-bit Windows
PowerShell - Set CVirtA DisplayName - Cisco VPN

Option 2: Navigate to the following key using the registry editor:

Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CVirtA

Set the DisplayName value to Cisco Systems VPN Adapter for 64-bit Windows
RegEdit - CVirtA - Cisco VPN - DisplayName

Upgrading Network Policy Server from Server 2008 R2 to Server 2012 R2

Synopsis: This tutorial will cover a basic “upgrade” path to go from Server 2008 R2 to Server 2012 R2.  This tutorial assumes you have a single Network Policy Server and you are wishing to reuse the same machine name, IP, and settings.  In environments needing high availability, you will need to complete each of the steps below, adding/removing each server being upgraded from your network load balancer.

In a standalone instance, you will experience some downtime as you will have to retire the old machine and setup a new one.

Tutorial

  1. Login to your Server 2008 R2 NPS server
  2. Open up a command prompt with Administrative Privileges
  3. Execute the following command
    1. netsh nps export filename=”c:\users\YOURUSERNAME\Desktop\NPS.xml” exportPSK=YES
      netsh nps export
  4. Copy the NPS.xml file to your local machine
  5. Disjoin the NPS server from the domain
  6. Retire the machine
  7. Recreate a new Server 2012 R2 machine with the same name and IP address
  8. Join the Server 2012 R2 machine to the domain
  9. Open up Server Manager and select Add Roles and Features
    Server 2012 - Manage - Add Roles and Features
  10. Click Next > on the Before You Begin screen
    Add Roles and Features Wizard - Before you begin
  11. Click Next > on the Installation Type screen
    Add Roles and Features Wizard - Select installation type
  12. Click Next > on the Server Selection screen
    Add Roles and Features Wizard - Select destination server
  13. Check Network Policy and Access Services (click Add Features when the screen pops up)
    Add Roles and Features Wizard - Network Policy and Access Services
    Add Roles and Features Wizard - Server Roles - Network Policy and Access Services
  14. Click Next > on the Features screen
    Add Roles and Features Wizard - Default - Network Policy and Access Services
  15. Click Next > on the Network Policy and Access Services screen
    Add Roles and Features Wizard - Network Policy and Access Services Welcome
  16. Check Network Policy Server and click Next >
    Add Roles and Features Wizard - Role Services - Network Policy Server
  17. Click Install
    Add Roles and Features Wizard - Network Policy and Access Services - Confirmation
  18. Click Close once the installation has successfully completed
    Add Roles and Features Wizard - Network Policy and Access Services - Results
  19. Copy over your XML file from the old NPS server to your new Server 2012 R2 NPS server.
  20. Open up an administrative powershell prompt
    Server 2012 - PowerShell - Run as Administrator
  21. Execute the following command
    1. Import-NpsConfiguration -Path c:\users\YOURUSERNAME\Desktop\NPS.xml
      Server 2012 R2 - Powershell - Import-npsconfiguration
  22. Head over to Server Manager and select Tools -> Network Policy Server
    Server Manager - Tools - Network Policy Server
  23. Verify the rules imported (I selected RADIUS Clients and Servers -> RADIUS Clients to see if it imported my WLAN controller)
    Network Policy Server - RADIUS Clients
  24. Connect your machine to your wireless network! 🙂

Office 365 – The phone number you entered has already been registered by someone else.

Symptom: You receive the following error when trying to enable someone for a Unified Messaging mailbox on Office 365 (Office 365 Admin Portal -> Exchange -> User Account -> Enable Unified Messaging -> Browse for UM mailbox policy).

error
The phone number you entered has already been registered by someone else.
The phone number you entered has already been registered by someone else

Resolution: This was caused by having a duplicate UM Voicemail box number.  You can run the following powershell commands to identify which user has the duplicate number assigned to them.

Set-ExecutionPolicy unrestricted
$Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://ps.outlook.com/powershell/ -Credential $LiveCred -Authentication Basic -AllowRedirection
Import-PSSession $session
Get-Recipient -ResultSize Unlimited | where{$_.emailaddresses -like “*EUM:*PHONENUMBER*”} | fl displayname,emailaddresses